Digital Tech Program Lead Analyst at Citibank
Texas, United States
Aditya Agarwal
Council Member
Aditya Agarwal is a Digital Technical Program Manager based in Irving, Texas, with more than 15 years of experience managing complex technical initiatives across digital banking platforms. He currently leads strategic programs at Citibank, where he has successfully delivered transformational projects including CitiBot, consent order compliance, CitiPay, and next-generation architecture migrations across multiple digital channels.
At Citibank since October 2025, Aditya Agarwal serves as Digital Tech Program Lead Analyst for Call Center and Operations, where he oversees end-to-end delivery of programs tied to chatbot technology. He manages complex, multi-team technical initiatives from planning through production, developing detailed program roadmaps, timelines, dependencies, and milestones. He establishes alignment across Product, Engineering, Risk, Compliance, and Operations teams while forecasting and managing resources, budgets, and priorities across concurrent projects. He translates technical architecture components including databases, APIs, microservices, and cloud platforms into actionable delivery plans, ensuring solutions meet scalability, resilience, and security standards. He embeds regulatory, data privacy, and operational risk requirements into every technology initiative, maintaining compliance documentation and control libraries. He coordinates global code releases, version control, and production readiness reviews while establishing rollback and contingency procedures for production incidents.
As Technical Program Manager at Tata Consultancy Services from November 2023 to September 2025, Aditya Agarwal led the Consent Order program for Citi Global Wealth's Lending portfolio, meeting critical data regulatory compliance requirements for CPB customers across the organization. He managed delivery across six workstreams, tracking delivery plans, status updates, issues, and blockers while ensuring timely closure of deliverables. He aligned upstream and downstream dependencies across all workstreams and resolved blockers for planned features and technical stack items. He facilitated the creation of program milestones and built relationships with product teams, scrum teams, and architects across the enterprise. He created executive communications and presentations for senior leaders, ran weekly status calls with workstream leads, managed post-implementation production checkouts, and tracked dollar expenditures against approved program sizing.
From April 2022 to October 2023, Aditya Agarwal served as Technical Program Manager for Citi Retail Services at Tata Consultancy Services, where he delivered the Fusion Digital servicing journey for critical business features across Web and responsive platforms using Agile methodology. He delivered a new loan product, Merchant Instalment Loan, under the CitiPay initiative and managed the complete digital servicing customer experience for end users, implementing partnership integrations with multiple merchants. He coached five teams to higher maturity by improving Agile processes and adherence to Scrum framework, and coached four product owners through complex problem solving. He managed end-to-end delivery for digital customer servicing experiences across credit card fusion applications for major retail partners including Home Depot, Best Buy, Office Depot, and Macy's. He tracked effort hours across workstreams against approved budgets, engaged with IT Program Managers to ensure zero audit and quality assurance issues, and collaborated with component testing and vulnerability assessment teams to ensure performance and security standards. He coordinated with Release Engineering for smooth monthly releases and presented timely updates to senior management.
From March 2021 to April 2022, Aditya Agarwal continued in the Technical Program Manager role for Citi Retail Services at Tata Consultancy Services, working from India. During this period, he delivered similar program outcomes for the Fusion Digital servicing journey, including the CitiPay Merchant Instalment Loan product. He maintained responsibility for requirements capture in Jira, facilitated user story backlog and grooming sessions with product and engineering teams, and ensured timely legal and compliance approvals. He managed key program milestones and tracked issues and risks to closure while maintaining communication with stakeholders through regular presentations to senior management.
At Citibank since October 2025, Aditya Agarwal serves as Digital Tech Program Lead Analyst for Call Center and Operations, where he oversees end-to-end delivery of programs tied to chatbot technology. He manages complex, multi-team technical initiatives from planning through production, developing detailed program roadmaps, timelines, dependencies, and milestones. He establishes alignment across Product, Engineering, Risk, Compliance, and Operations teams while forecasting and managing resources, budgets, and priorities across concurrent projects. He translates technical architecture components including databases, APIs, microservices, and cloud platforms into actionable delivery plans, ensuring solutions meet scalability, resilience, and security standards. He embeds regulatory, data privacy, and operational risk requirements into every technology initiative, maintaining compliance documentation and control libraries. He coordinates global code releases, version control, and production readiness reviews while establishing rollback and contingency procedures for production incidents.
As Technical Program Manager at Tata Consultancy Services from November 2023 to September 2025, Aditya Agarwal led the Consent Order program for Citi Global Wealth's Lending portfolio, meeting critical data regulatory compliance requirements for CPB customers across the organization. He managed delivery across six workstreams, tracking delivery plans, status updates, issues, and blockers while ensuring timely closure of deliverables. He aligned upstream and downstream dependencies across all workstreams and resolved blockers for planned features and technical stack items. He facilitated the creation of program milestones and built relationships with product teams, scrum teams, and architects across the enterprise. He created executive communications and presentations for senior leaders, ran weekly status calls with workstream leads, managed post-implementation production checkouts, and tracked dollar expenditures against approved program sizing.
From April 2022 to October 2023, Aditya Agarwal served as Technical Program Manager for Citi Retail Services at Tata Consultancy Services, where he delivered the Fusion Digital servicing journey for critical business features across Web and responsive platforms using Agile methodology. He delivered a new loan product, Merchant Instalment Loan, under the CitiPay initiative and managed the complete digital servicing customer experience for end users, implementing partnership integrations with multiple merchants. He coached five teams to higher maturity by improving Agile processes and adherence to Scrum framework, and coached four product owners through complex problem solving. He managed end-to-end delivery for digital customer servicing experiences across credit card fusion applications for major retail partners including Home Depot, Best Buy, Office Depot, and Macy's. He tracked effort hours across workstreams against approved budgets, engaged with IT Program Managers to ensure zero audit and quality assurance issues, and collaborated with component testing and vulnerability assessment teams to ensure performance and security standards. He coordinated with Release Engineering for smooth monthly releases and presented timely updates to senior management.
From March 2021 to April 2022, Aditya Agarwal continued in the Technical Program Manager role for Citi Retail Services at Tata Consultancy Services, working from India. During this period, he delivered similar program outcomes for the Fusion Digital servicing journey, including the CitiPay Merchant Instalment Loan product. He maintained responsibility for requirements capture in Jira, facilitated user story backlog and grooming sessions with product and engineering teams, and ensured timely legal and compliance approvals. He managed key program milestones and tracked issues and risks to closure while maintaining communication with stakeholders through regular presentations to senior management.
As Digital Product Manager at Tata Consultancy Services from March 2018 to November 2020, Aditya Agarwal owned the product roadmap for the View and Monitor My Activity journey under the Digital Service domain for Citi customers. He led the complete migration of the account details activity page from legacy systems into Next Gen Architecture using Microservices Architecture for all banking account types including checking, savings, certificates of deposit, lines and loans, business accounts, and retirements. This migration resulted in significant cost savings by reducing call volumes for approximately 10 million customers and improving Net Promoter Score. He owned the Spend Summary module available to millions of credit card customers, providing a 360-degree view of spending across different categories. He contributed to the CBOL redesign project and MVP launch, consolidating dashboard and ledger views into a unified left panel for both Retail and Cards customers. He managed cross-journey features for the bank ledger, enabling entry points for disputes, CD renewal, debit card replacement tracking, bank statements, and new product launches. He collaborated with fraud partners to implement risk policies and rules around the servicing journey, analyzed metrics and customer call volumes to prioritize features impacting customer experience, and conducted user research and design testing with the UI/UX team.
From December 2015 to February 2018, Aditya Agarwal served as Technical Project Manager for Content Delivery at Tata Consultancy Services, where he managed the entire content repository of approximately 15,000 contents for Citibank North America and participated in more than 40 SDLC releases. He led the content team in managing all content branches according to the Agile calendar, ensuring planned delivery across releases. He collaborated with business partners to deliver urgent updates for the sign-on page in production weekly and managed disclaimer updates following Federal Reserve interest rate changes. He managed more than 20 different content branches while leading a team of more than six content developers, ensuring all target servers were configured and updated according to environment and release cycle mappings. He maintained zero issues during forward merge activities and deployments between branches, and when job failures occurred, worked with the ICMS support team to resolve issues without affecting deployment timelines.
As Senior Scrum Master at Tata Consultancy Services from July 2014 to November 2015, Aditya Agarwal led the UXF-TA conversion project, migrating UI from legacy systems for applications under Payments, Registration, and Statements using a waterfall model. He partnered with UI/UX and design teams alongside offshore development teams to deliver the project. He collaborated with multiple teams to resolve dependencies in a timely manner, partnered with the UI/UX team to acquire necessary UI assets so development teams remained unblocked, and resolved gaps between design and UI/UX deliverables. He tracked all issues to closure across multiple teams, resolved communication gaps between technology and business partners, and prepared status reports, performance metrics, and program dashboards for executive leadership.
From December 2015 to February 2018, Aditya Agarwal served as Technical Project Manager for Content Delivery at Tata Consultancy Services, where he managed the entire content repository of approximately 15,000 contents for Citibank North America and participated in more than 40 SDLC releases. He led the content team in managing all content branches according to the Agile calendar, ensuring planned delivery across releases. He collaborated with business partners to deliver urgent updates for the sign-on page in production weekly and managed disclaimer updates following Federal Reserve interest rate changes. He managed more than 20 different content branches while leading a team of more than six content developers, ensuring all target servers were configured and updated according to environment and release cycle mappings. He maintained zero issues during forward merge activities and deployments between branches, and when job failures occurred, worked with the ICMS support team to resolve issues without affecting deployment timelines.
As Senior Scrum Master at Tata Consultancy Services from July 2014 to November 2015, Aditya Agarwal led the UXF-TA conversion project, migrating UI from legacy systems for applications under Payments, Registration, and Statements using a waterfall model. He partnered with UI/UX and design teams alongside offshore development teams to deliver the project. He collaborated with multiple teams to resolve dependencies in a timely manner, partnered with the UI/UX team to acquire necessary UI assets so development teams remained unblocked, and resolved gaps between design and UI/UX deliverables. He tracked all issues to closure across multiple teams, resolved communication gaps between technology and business partners, and prepared status reports, performance metrics, and program dashboards for executive leadership.