Aleksey Safaralikhonov is a Senior Business Systems Manager and Business Analyst with 18+ years of experience specializing in business transformation, ERP implementation, and data-driven process optimization across enterprise software, logistics, and consulting industries. He designs and manages complex business automation initiatives, ERP consolidations, and Big Data solutions, leveraging his expertise in business analysis, system architecture, and Lean Six Sigma methodologies to drive operational excellence and significant cost savings.
At Acronis (November 2020 - May 2024), a global leader in cyber protection solutions, Aleksey served as Senior Business Systems Manager leading business transformation through Acumatica ERP implementation, including business process automation, system integration, and customization initiatives across multiple regions including Russia, Turkey, and Tajikistan.
He managed projects to implement Acumatica ERP for new legal entities and led integrations with SAP Concur, SalesForce, and B2BGateway. He upgraded two connected highly customized legacy ERP solutions through 4 and 8 major versions respectively, ensuring system continuity and enhanced functionality. He successfully added dozens of legal entities into a consolidated ERP platform with tax accounting and sales operations capabilities. He implemented numerous features and enhancements including data quality validations, data integration, and reporting systems, enabling a small team to manage accounting for approximately 40 legal entities worldwide and saving over $1 million annually.
At Luxoft (July 2019 - November 2020), working on a giant Postal Service project, he served as Chief Data Manager for Big Data solutions, leading full-stack team management including Analysts, Developers, and QA teams. He provided product management for the logistics department and conducted business and system analysis for a Data Lake solution handling up to 10 petabytes of data. He developed and implemented templates for BRD/CR, SDD, and SRS documentation, launched processes to unify data types, storage, processing, and data quality validation, and implemented dozens of enhancements with new analytical reports controlling KPIs. He managed the creation and deployment of a new MDM service for managing parameters, baselines, and benchmarks for reporting.
At Acumatica Engineering (July 2017 - July 2019), he served as Senior ERP Engineer-Analyst performing troubleshooting and root cause analysis at L2/R&D level, conducting business analysis for customer processes, and managing enhancements in collaboration with product owners and technical architects. He established processes for L2 issue management and inter-team collaboration, refining SLAs and ensuring close to 100% performance. He mentored and trained junior staff who joined teams and became professionals rapidly, with several advancing to Team Leader positions. At Altosoft Corp./Kofax Inc./Lexmark Enterprise Software (May 2012 - August 2016), working remotely from Chile for US-based operations, he managed the Technical Support team at R&D/L3 level, designed BI dashboards and analytical portals, and established effective collaboration achieving 80-90% of L3/R&D requests resolved within 24 hours regardless of customer region. He designed custom Process Intelligence solutions for prestigious clients including Cleveland Clinic, Memorial Sloan-Kettering Cancer Center, Wells Fargo, and Citibank.
At Corporate Development Center (October 2006 - February 2012), he served as Principal Consultant, Analyst, and Project Manager leading implementation of SFA solutions for sales, marketing, delivery, and field service automation. He founded and managed a subdivision of consulting and training that expanded market share during the 2008-2010 economic crisis by creating qualified partner and customer teams that dramatically reduced implementation costs without sacrificing quality. He co-led a project winning the tender for full automation of sales and marketing for the May Company and trained hundreds of customer IT specialists to implement platforms for major FMCG companies including British American Tobacco, Nestle, and Miratorg.
Aleksey was recognized as Business Analyst of the Year 2025 at the National Business Awards in Russia. He holds a University Degree (Engineer-Programmer, Diploma with Honors) from Penza State University, evaluated as MS in Computer Science with GPA 3.92 of 4.0 by ECE.org in the USA. He is certified in ITIL Foundation, PRINCE2 Foundation in Project Management, and Lean Six Sigma Black Belt Professional. His technical expertise spans BI, applied statistics and algorithms, SQL, Big Data, ERP systems, BPMN, UML, and Lean Six Sigma methodologies, with fluency in English and native proficiency in Russian.