Manager Program Management at Amazon
Washington, United States
Ankur Kumar Singh
Council Member
Ankur Singh is a Manager of Program Management at Amazon with 10+ years of experience specializing in product operations, program management, and tech-driven business transformation across e-commerce, mobility, and B2B industries. Based in Bellevue, Washington, he leads cross-functional teams to deliver ML-powered products, optimize last-mile delivery operations, and drive cost reduction initiatives using data-driven experimentation, stakeholder alignment, and agile methodologies.
At Amazon (July 2022 - Present), working within the Last Mile Delivery team for e-commerce and grocery business, Ankur currently serves as Manager of Program Management leading a team of 7 to drive 8+ tech projects across Routing & Planning, Pricing & Offers, and Transporter Experience, improving Customer Experience by 10% and reducing costs by 4%.
He conceptualized and launched 12+ Transporter Fraud reduction programs across Service Level Standards, Payment Trigger, and Assignment, driving 6% improved Customer Experience and 14% improved Driver Experience. As Senior Program Manager, he led 25+ stakeholders to add 5+ features to the driver delivery time estimation ML product using XGBoost, driving roadmap discussions, simulations, experimentation, and network roll-out forecasted to contribute 14% savings. He streamlined operations escalations systems to reduce resolution time by 32% for 4,000+ Operations stakeholders, leading brainstorming sessions, user interviews, MVP experimentation, and novel workflow development and deployment.
At Ecolab Inc. (June 2021 - August 2021), a Fortune 500 B2B Hygiene-Tech solutions company, Ankur served as MBA Summer Intern consulting a loss-making business division with $100M revenue, developing plans for commercial transformation and supply-chain digitalization that forecasted growth from -1% to 19% profits. He collaborated with science, tech SMEs, and Operations to build a 0-to-1 delivery optimization product plan, performing network analysis and facilitating roadmap discussions forecasted to contribute 14% of the division's future profits.
At TravelTriangle.com (February 2019 - March 2020), a holiday marketplace comparable to Booking.com with $50M revenue, he served as Manager of International Business where he revamped a sales operations platform, facilitating strategic roadmap discussions and creating product backlog with features, user stories, and bug fixes to drive operational savings of 17%. He released a novel gamified partner engagement tool, performing user behavior studies, experimenting with an MVP, and partnering with engineering on sprint planning and scrum delivery to improve sales efficacy by approximately 11%. He partnered with the CFO's office to close Series-D funding of $13M, building the future state business model and outlining strategy to bring 10+ new products to production leveraging lean startup methods in an agile environment.
At Amazon (July 2022 - Present), working within the Last Mile Delivery team for e-commerce and grocery business, Ankur currently serves as Manager of Program Management leading a team of 7 to drive 8+ tech projects across Routing & Planning, Pricing & Offers, and Transporter Experience, improving Customer Experience by 10% and reducing costs by 4%.
He conceptualized and launched 12+ Transporter Fraud reduction programs across Service Level Standards, Payment Trigger, and Assignment, driving 6% improved Customer Experience and 14% improved Driver Experience. As Senior Program Manager, he led 25+ stakeholders to add 5+ features to the driver delivery time estimation ML product using XGBoost, driving roadmap discussions, simulations, experimentation, and network roll-out forecasted to contribute 14% savings. He streamlined operations escalations systems to reduce resolution time by 32% for 4,000+ Operations stakeholders, leading brainstorming sessions, user interviews, MVP experimentation, and novel workflow development and deployment.
At Ecolab Inc. (June 2021 - August 2021), a Fortune 500 B2B Hygiene-Tech solutions company, Ankur served as MBA Summer Intern consulting a loss-making business division with $100M revenue, developing plans for commercial transformation and supply-chain digitalization that forecasted growth from -1% to 19% profits. He collaborated with science, tech SMEs, and Operations to build a 0-to-1 delivery optimization product plan, performing network analysis and facilitating roadmap discussions forecasted to contribute 14% of the division's future profits.
At TravelTriangle.com (February 2019 - March 2020), a holiday marketplace comparable to Booking.com with $50M revenue, he served as Manager of International Business where he revamped a sales operations platform, facilitating strategic roadmap discussions and creating product backlog with features, user stories, and bug fixes to drive operational savings of 17%. He released a novel gamified partner engagement tool, performing user behavior studies, experimenting with an MVP, and partnering with engineering on sprint planning and scrum delivery to improve sales efficacy by approximately 11%. He partnered with the CFO's office to close Series-D funding of $13M, building the future state business model and outlining strategy to bring 10+ new products to production leveraging lean startup methods in an agile environment.
At Olacabs.com (September 2015 - December 2018), Uber's biggest rival in India with $350M revenue, Ankur was promoted to Assistant Manager where he led a team of 9 associates to integrate and grow an acquired food-tech business by 600% in a year, building market intelligence, executing go-to-market strategies, and creating management dashboards. He optimized last-mile food-delivery cost by 16%, driving product operations for an ML-driven time planning and estimations product while planning and implementing 15+ collaborative experiments. As Senior Executive, he led a 6-person team to launch and scale a novel shared mobility platform contributing 17% of firm ridership in 2 years, modeling customer behavior for acquisition, segmentation, pricing, churn prediction, and loyalty. He designed an interactive in-app chatbot reducing support operations cost by 38% and deployed rule-based fraud prevention systems reducing fraudulent orders by over 70%.
Ankur holds a 2-Year Master of Business Administration (cum laude) in Finance, Strategy & Analytics from the University of Notre Dame Mendoza College of Business, where he served as President of the MBA Technology Club. He earned his Bachelor of Engineering from Birla Institute of Technology, ranking in the national top 0.1% in Engineering Entrance Examination with a technical paper published in an international journal. He is Green Belt certified in Lean Six Sigma and received Amazon's 'Deliver Results' Award for both 2023 and 2024. His technical skills include Advanced Excel, SQL, R, Tableau, AWS QuickSight, AWS CloudWatch, A/B Testing, Machine Learning, Deep Learning, Jira, CI/CD, Agile Scrum, Kanban, and stakeholder alignment.
Ankur holds a 2-Year Master of Business Administration (cum laude) in Finance, Strategy & Analytics from the University of Notre Dame Mendoza College of Business, where he served as President of the MBA Technology Club. He earned his Bachelor of Engineering from Birla Institute of Technology, ranking in the national top 0.1% in Engineering Entrance Examination with a technical paper published in an international journal. He is Green Belt certified in Lean Six Sigma and received Amazon's 'Deliver Results' Award for both 2023 and 2024. His technical skills include Advanced Excel, SQL, R, Tableau, AWS QuickSight, AWS CloudWatch, A/B Testing, Machine Learning, Deep Learning, Jira, CI/CD, Agile Scrum, Kanban, and stakeholder alignment.